TaxACT has a rating of 1.3 stars from 139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TaxACT most frequently mention customer service, last year, and federal return problems. TaxACT ranks 76th among Tax Preparation sites.
Positive reviews (last 12 months): 11.1% How would you rate TaxACT? Top Positive ReviewI moved to TaxAct based on its positive reviews after having a bad experience with TurboTax's handling of a rental property sale. See my review on this site. TaxAct provided a similar data entry experience as Turbo Tax, although the detail differences took a few minutes to adapt to. TA capably handled W2 and 1099 inputs, and was thorough with rental property expense categories. I had no trouble with the real estate sale data entry. They have very few financial firms on their download list, so lots of data entry for me. TA appears to be more rigorous than TurboTax in their use of every line in the applicable tax forms. This is good for finding every tax deduction opportunity. It does mean more reading lines in forms that turn out to be unnecessary. Overall a good experience. I intend to use TaxAct next year.
Top Critical ReviewWhat is "2020 Tax Return Online All Inclusive" for $134.95? I started with deluxe! Now being charged for something I cannot even find on Google! It is nowhere located in their product offerings. A Google search returns nothing. I was expecting to pay the deluxe charge and when I was done, actually I could get by with the free since I don't need many forms. All Inclusive? WTH?
This company needs to be suited they will take your money an not help you file are help on your taxes. Watch what I say tax act count your days we all gonna get ate money back an then some. Y'all gonna be just like turbo tax when they got taken to court!
0 helpful votes April 6th, 2024This is a rip-off. You have to go thru the entire process before you find out that you have to pay $50 for a simple return only because you have dividend income of less than $1k.
0 helpful votes March 9th, 2024My original return was rejected by the IRS. Had to fill in 3 boxes to get it right, yet they charged me 80 dollars to refile it. It cost me an additional 20 dollars to file the same state return. There was nothing prior to me clicking submit return that would have indicated this.
0 helpful votes February 18th, 2024I've used TaxAct for several years and it's usually quite good. However, don't believe the emails you receive as a regular customer concerning a 25% discount if you commit to using their product in the upcoming year. They do not honor it! I was told it would be automatically applied to my account so when I filed it would be there. Hahaha, it wasn't and when I chatted with a rep I was informed that since my return was already submitted it was too late. I'll seriously look in to other tax products next year.
0 helpful votesI am profesional taxpreparer since 2000, and taxact is worse and worse, their enginiers control the software, even 2 updates everyday, software shutdown, i lost clients, they make the software for stupid enginiers not for prefessional taxprepares, i want to switch
0 helpful votesNo chance of getting last year's AGI with these clowns. Once requested they will send you to a dozen different products for 2023 and will not take you to your original request. ever. Thank goodness for H&R Block seamless system. Taxact sucks
0 helpful votes February 14th, 2024Taxact works with Republic bank they make a mistake with my addess and have to reissue my refund check from 2022 and I am waiting for them to reissue with the mentioned Republic Bank aka republic Hell. Not professionals, outstanding negligence and good for " nothing" dont waste yoyr money! Choose a better business to deal with.
Products used:
Taxact website to do your taxes works with Republic bank very bad joint venture
I have been with them for years. I do an estimated tax return with the information I have starting in Dec of each year to determine if I need to pay the estimated tax by 1/15 of the next year. As real information comes in I make changes. I had already posted 20 real documents and I then received a notice to my email address they have that I can get a 50% discount. Great. I clicked on the button to log in with my credentials and it created another return. I called and they told me I would have to either input the information again on the new return that shows they will give 50% off or they will give me only 20% on the one I inputted all the information on. That is bull.
Tip for consumers:
They also ask you to repeat the code they send to your phone. Because of problems with customers getting scammed, they shouldn't do that anymore. There are better ways to have the support person get the number instead of reading it off to make sure you are talking to a valid person.
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Haven't decided but I am going to change online tax service
